SHIPPING & REFUNDS
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 4 - 14 business days of processing and production time for your order to ship out.
- Average transit times to the United States: 7 - 30 Business days
- Average transit times to International: 20 - 60 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe, please email us after 4-5 days to receive this tracking number.
All sales are final. All returned items must be unaltered, unworn and in sale-able condition. If you wish to cancel your order and receive a refund, the item should not already be fulfilled or else it is not possible to do so.
We will issue refunds on items damaged in transit, and ONLY if we are unable to replace the item. We will require require a photo of the damaged item. We will not issue refunds for items confiscated by your local Customs.
It is the BUYERS responsibility to check with their local Customs office to make sure they are buying a product that does not violate local laws. If Customs should confiscate or return a package to us, the BUYER is responsible for all shipping charges to and from us. AstraGlow is not responsible for confiscated goods or un-deliverable goods.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 12 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)